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Welcome to the Zaffro FAQs section. Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you still have queries, feel free to reach out through our Contact Us page.
Q1. How can I place an order on Zaffro?
Placing an order is simple! Just browse our collections, select your device and desired cover, add it to the cart, and proceed to checkout.
Q2. What payment methods are accepted?
We accept UPI, Debit/Credit Cards, Net Banking, and Wallets. All payments are processed securely.
Q3. Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 2 hours of placement. Please contact us immediately via WhatsApp or email.
Q4. How long will it take for my order to arrive?
Orders are usually delivered within 4–7 business days, depending on your location.
Q5. Do you offer express or same-day delivery?
Currently, we offer standard shipping only. Express delivery is coming soon!
Q6. How can I track my order?
Once shipped, you’ll receive an SMS or email with a tracking link to monitor your package in real-time.
Q7. What is your return policy?
We offer a 5-day return window from the date of delivery for defective or incorrect products. Please share an unboxing video as proof.
Q8. When will I receive my refund?
Once we receive and inspect the returned item, the refund will be processed within 3–5 business days to your original payment method.
Q9. Can I exchange my cover for a different model?
Exchanges are currently not available. We recommend double-checking your phone model before placing the order.
Q10. Are Zaffro covers compatible with wireless charging?
Yes, most of our covers are wireless-charging friendly unless mentioned otherwise.
Q11. Which phone models do you support?
We currently design covers for iPhone and Samsung Galaxy S series. More models coming soon!
Q12. What materials are Zaffro cases made of?
Our cases are made from premium-quality TPU, hard polycarbonate, and hybrid materials to ensure durability, grip, and style.
Q13. What if I receive a damaged product?
We’re sorry! Please share an unboxing video within 24 hours of delivery and we’ll arrange a replacement or refund.
Q14. How can I contact Zaffro support?
You can reach us via email at support@zaffro.in or visit our Contact Us page for more options.
Still have questions? Don’t hesitate to get in touch. We’re always happy to help. 💬